Your subscription is extended if you have the same product, and redeem with the same Adobe account.
If you purchased your existing subscription from a reseller (not from the Adobe website), and received a redemption code in a country where you can also purchase directly from the Adobe website:
Redeem the redemption code with a different Adobe account. In this case, your existing paid subscription continues to renew automatically and runs parallel to the new subscription under a different Adobe account.
Twenty-four (24) hours after the cancellation, redeem the redemption code with the same Adobe account.
Contact Adobe Customer Care to cancel the existing paid subscription before the auto-renewal date.
If you purchased your existing subscription from the Adobe website, you receive an error message “INVALID CODE” when you attempt to redeem your code. Here is a list of countries served by Digital River. In some countries, Adobe customers are served by Digital River, an authorized Adobe reseller.
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